Guardian Angel Online Booking with MPESA Payment for Fare

Our travel experts have put together this detailed guide for booking your Guardian Angel Coach ticket online using their official booking platform.

Kenya Peaks Adventures has structured this information to make the process easier for you. To begin, you can use our journey planner below. This tool helps you pre-select your travel details and then directs you to the correct page on The Guardian Angel booking website to continue.

The Official Guardian Angel Online Booking Procedure on theguardian.co.ke

Booking your ticket on the official Guardian Angel booking website, theguardian.co.ke, is a systematic process. Understanding these steps before you start will help you navigate their platform with ease and secure your ticket without issues.

Step 1: Searching for The Guardian Angel Routes and Schedules on Their Platform

The first step on The Guardian Angel's booking website is to enter your travel requirements to see which buses are available.

1. Navigate to The Guardian Angel's official booking website (theguardian.co.ke).
2. On the homepage, locate the booking form.
3. In the "From" field, select your departure town from the dropdown list.
4. In the "To" field, select your destination town.
5. Choose your travel date using the calendar tool.
6. Click the "Search" button to find all available Guardian Angel buses for your selected route and date.

Step 2: Selecting Your Preferred Guardian Angel Trip from Their Listings

After searching, their website will display a list of available trips. You will need to choose the specific bus that best suits your travel plans.

1. Review the search results, which will show available Guardian Angel buses.
2. The list typically includes departure times, the bus class or type (e.g., 49 Seater), and the price per seat.
3. Identify the trip that matches your preferred schedule.
4. Click the "View Seats" button next to your chosen trip to move to the seat selection interface.

Step 3: Choosing Your Seat(s) for The Guardian Angel within Their System

The Guardian Angel's platform features an interactive seat map, allowing you to select your preferred seat before payment.

1. The website will display a visual layout of the bus, showing all seats.
2. The seat map uses colors to indicate seat status: available seats are typically shown in one color (e.g., green), while booked seats are in another (e.g., grey or red).
3. Click on any of the available seats to select it. Your choice will be highlighted, and the fare will be updated.
4. Once you are satisfied with your seat selection, confirm it to proceed to the next step on their platform.

Step 4: Entering Passenger Details for The Guardian Angel Online Booking on Their Site

Providing accurate passenger information is a critical step on The Guardian Angel's website to ensure your ticket is correctly issued.

1. On their platform, you will be prompted to enter the passenger's details.
2. Enter the passenger's Full Name, Mobile Number, and Email Address. The mobile number is especially important as it's used for ticket delivery.
3. You will also be asked to select the passenger's gender and enter their National ID or Passport number.
4. Next to the seat selection, choose a Boarding Point from the dropdown menu. This is the specific stage where you will board the bus.
5. Confirm that all details are accurate before proceeding.

Step 5: Reviewing Your Guardian Angel Booking Summary on Their Platform

Before you finalize the booking by making a payment, The Guardian Angel website provides a summary page. It is essential to review this information carefully.

1. On the summary page, verify all your booking details:
• Route (Origin and Destination)
• Travel Date and Departure Time
• Boarding Point
• Seat Number(s)
• Passenger Name and ID/Passport Number
• Total Fare
2. If you notice any mistakes, use the navigation on their website to go back and correct the information.
3. Once you have confirmed everything is correct, agree to the terms and conditions and proceed to payment.

Payment Methods for Guardian Angel Online Booking on theguardian.co.ke

The Guardian Angel's official booking website offers secure online payment methods.

How to Pay for The Guardian Angel Tickets Online Using M-Pesa on Their Site

M-Pesa is the primary payment method on The Guardian Angel booking platform. The process involves a "Lipa na M-Pesa" transaction that is initiated by their system.

1. After confirming your booking details on theguardian.co.ke, select the M-Pesa payment option.
2. Enter the M-Pesa registered phone number from which you will be paying.
3. Click the "Pay" button. Their system will trigger a pop-up prompt (STK push) directly on your phone.
4. On your phone, a message will appear asking you to confirm payment to "Guardian Coach".
5. Enter your M-Pesa PIN to authorize the transaction.
6. You will receive a confirmation SMS from M-Pesa, and the booking website should update to confirm a successful payment and issue your ticket.

Receiving and Understanding Your Guardian Angel E-Ticket

After you have successfully paid on theguardian.co.ke, they will instantly issue your e-ticket. This digital ticket is your proof of booking and is required for travel.

How Your Guardian Angel E-Ticket is Delivered Post-Booking

The Guardian Angel uses a direct and efficient method for ticket delivery.

• The e-ticket is primarily delivered via SMS to the mobile number you provided during the passenger details stage on their website.
• The booking confirmation page on their website will also display your ticket details immediately after successful payment, often with an option to print it.
• You may also receive a confirmation email with the ticket details.

Key Information on Your Guardian Angel Online Ticket

Your Guardian Angel e-ticket contains all the essential information for your journey. It is important to check these details.
The e-ticket from The Guardian Angel will show:

• A unique Ticket Number
• The Passenger's Full Name
• Your Travel Route (From and To)
• The Date and Scheduled Departure Time
• Your assigned Seat Number
• The Bus Registration Number (Plate)
• The specific Boarding Point you selected
• The Total Fare paid

Troubleshooting: Did Not Receive The Guardian Angel E-Ticket

If you do not receive your ticket from The Guardian Angel after your payment has been confirmed, here are the recommended steps.

• First, double-check the SMS inbox of the phone number you used for the booking. Also, check your email's spam or junk folder.
• Verify that you entered the correct mobile number on their booking platform.
• Allow a few minutes for their system to process the transaction and send the SMS.
• If the ticket does not arrive, you should contact The Guardian Angel customer support. Provide them with the M-Pesa transaction code and the phone number used for the booking so they can track your payment and ticket.

Managing Your Guardian Angel Online Booking

After booking on theguardian.co.ke, you may need to check your ticket details or inquire about their policies. These actions are managed directly with The Guardian Angel.

How to View Your Guardian Angel Booking Details Online

The Guardian Angel website provides a feature to reprint or view your ticket details after booking.

• On the theguardian.co.ke website, look for a "Reprint Ticket" or similar option, often found in the main menu.
• You will typically need to enter the mobile number that was used to make the booking.
• The system will then show you the tickets associated with that number, allowing you to view or print them again.

Modifying or Cancelling Your Guardian Angel Online Booking

Changes to travel dates, times, or cancellations are subject to The Guardian Angel's official policies and must be handled through them.

• The Guardian Angel's terms and conditions, found on their informational site (theguardiancoach.com), state that tickets, once sold, may be subject to cancellation charges.
• To request a cancellation or inquire about modifying your travel date, you must contact The Guardian Angel's customer service directly via the phone numbers listed on their websites.
• Automatic online cancellations or modifications are generally not available on their platform; it requires direct communication with their support staff.

The Guardian Angel's Luggage Policy During Online Booking

As per their informational site, The Guardian Angel allows passengers to carry a reasonable amount of personal hand luggage.

• Any luggage exceeding what is considered personal hand luggage may be classified as cargo and could be subject to separate charges.
• For specific details on luggage weight limits or charges for extra luggage, it is best to contact The Guardian Angel customer service directly before your travel date.

Benefits of Using Kenya Peaks Adventures Guide for The Guardian Angel Booking

Your transactions MUST be completed on The Guardian Angel's website. However, this Kenya Peaks Adventures guide offers significant value.

• Clarity: We distinguish between their informational site and their separate booking site, preventing confusion.
• Preparation: Our step-by-step guide ensures you have all necessary information (like ID numbers and boarding points) ready before you start, which streamlines your experience on their platform.
• Simplified Start: The journey planner form on our page helps you bypass the initial search steps, directing you straight to the relevant results on their booking site.
• Informed Process: By understanding their procedures for payment, ticket delivery, and management beforehand, you can book with greater confidence.

Troubleshooting Common Guardian Angel Online Booking Issues

While booking on theguardian.co.ke, you might encounter some common issues. This section provides guidance on how to resolve them.

• Issue: "The route I want is not showing up."
• Guidance: Ensure you have selected the towns from their dropdown menu, as manual entry might not work. The Guardian Angel may not service that specific route, or tickets for that day could be fully booked. Double-check your date selection.
• Issue: "The M-Pesa payment prompt (STK push) did not appear on my phone."
• Guidance: First, check if your phone has a stable network connection. Some phones or network settings can block such prompts. Ensure the number you entered on their website is correct and is the one you are using for M-Pesa. If it fails, you may need to refresh the payment page and try again. Contact their support if the issue persists.
• Issue: "I can't find my boarding point in the list."
• Guidance: The dropdown list on their website shows the official boarding points for that specific route. If your preferred stage is not listed, you will need to choose the nearest official point from the available options.
• Issue: "The website shows an error or seems unresponsive."
• Guidance: This can sometimes happen due to high traffic or a temporary glitch. Try refreshing the page. If that doesn't work, clearing your browser cache or trying a different web browser can often solve the problem.

Guidance on Contacting Support for The Guardian Angel Bookings

If you have specific questions about The Guardian Angel's services or face issues on their booking platform (theguardian.co.ke), it is best to contact their customer support team directly.

• Their official websites (theguardiancoach.com and theguardian.co.ke) list their customer care phone numbers under "Contact Us" or in the website header.
• When you call, be ready to provide details like your travel route, intended travel date, phone number, and any ticket number or M-Pesa transaction code if applicable.

Frequently Asked Questions (FAQs) About The Guardian Angel Online Booking Process

Here are answers to common questions about booking online with The Guardian Angel.

Do I need to print my Guardian Angel ticket after booking online?

No, printing is not usually necessary. The SMS ticket sent by The Guardian Angel to your phone is typically sufficient for boarding when presented with your ID.

What ID is required when boarding a Guardian Angel bus?

You must present a valid original identification document, such as a National ID or Passport. The name on the ID must match the name on your e-ticket.

Can I book a ticket for someone else on The Guardian Angel website?

Yes. During the booking process, enter the actual passenger's full name, ID/Passport number, and phone number in the passenger details section on their website.

Does The Guardian Angel offer parcel delivery services?

Yes, according to their informational website, The Guardian Angel offers courier and parcel services. For rates and details, you would need to contact their offices directly.

What happens if I miss my Guardian Angel bus?

As per their terms, passengers are advised to be at the boarding point at least 30 minutes before departure. Tickets for missed buses are generally non-refundable and non-transferable. It is best to contact their customer service immediately if you anticipate a delay, but this is subject to their discretion and policy.