By: A Local Guide in Kenya
The primary Easy Coach contact numbers for general bookings and customer service are 0726 354 300 and 0738 200 300. This page provides a complete list of official phone numbers and specific email addresses for services like parcel tracking and ticket cancellations. For details on routes and online booking, please see our main Easy Coach page.
Using the correct contact for your specific need will help you get a faster and more accurate response from their team.
These two mobile numbers are the primary lines for all general passenger inquiries, including ticket booking, schedule confirmation, and fare information.
The main mobile number for Easy Coach customer service is 0726 354 300.
An alternative number for reaching the customer service team is 0738 200 300.
For specific requests, using the correct email address will direct your inquiry to the right department and can result in a faster response. This is the recommended method for non-urgent matters.
For any requests to cancel or change an existing ticket, you must email the dedicated cancellations team at cancellation@easycoachkenya.com.
To make a new booking or for inquiries related to reservations, you can use the official bookings email: bookings@easycoachkenya.com.
For all inquiries about sending or tracking parcels, the correct email is parcels@easycoachkenya.com.
For general customer support questions that do not fit the categories above, you can email support@easycoachkenya.com.
The main Easy Coach office and departure point in Nairobi is located at the Railways Go-down, situated along Haile Selassie Avenue. It is opposite the main Nairobi Railways Club.
This is the central hub for their operations in the capital city, where you can make in-person bookings, manage parcels, and get customer support.
You can also connect with Easy Coach and stay updated on their services through their official Facebook page. This is a useful channel for company announcements and service updates.